Privacy Policy

1. Privacy Policy

At Art of Satva, your privacy matters to us. This Privacy Policy explains how Art of Satva collects, uses, shares, stores, and protects your personal data when you visit our website, place an order, or otherwise interact with us.

This Privacy Policy should be read together with our Terms and Conditions. By using this Website, you consent to the practices described in this policy. We handle personal data in accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1.1 Information We Collect

We may collect the following information:

  • Information you provide to us, including your name, email address, phone number, billing address, shipping address, and order details.
  • Account information, including login credentials and saved preferences, if you create an account.
  • Communications, such as messages, enquiries, feedback, and reviews submitted by you.
  • Payment-related information. Payments are securely processed through third-party payment gateways. We do not store your complete card details, UPI credentials, or banking information.
  • Information from third parties, including payment gateways, logistics partners, analytics providers, and social media or advertising platforms related to your interactions with our brand.

1.2 How We Use Your Information

Your information is used to:

  • Process, ship, and support your orders.
  • Communicate with you regarding orders, enquiries, and service updates.
  • Send promotional offers and product updates (only where you have opted in).
  • Allow you to opt out of marketing communications at any time.
  • Operate, maintain, analyse, and improve our Website and customer experience.

1.3 Consent and Withdrawal

We process your personal data based on your consent or for legitimate purposes permitted under applicable law, including processing necessary to fulfil your orders.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect any processing already carried out before such withdrawal and may limit our ability to provide certain services.

1.4 Sharing of Information

We do not sell or rent your personal data.

We may share your information only where necessary with:

  • Order fulfilment, courier, and logistics partners.
  • Email, marketing, analytics, and customer support service providers.
  • Government authorities or regulators where required by law.
  • Authorities where necessary to prevent fraud or protect our rights, users, or property.

1.5 Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required under applicable laws relating to legal, accounting, or reporting obligations.

Once no longer required, your information is deleted or anonymised.

We implement reasonable technical and organisational security measures to protect your personal data. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

1.6 Children's Data

This Website is intended for individuals aged 18 years or older. We do not knowingly collect personal data from children without the verifiable consent of a parent or lawful guardian, in accordance with the DPDP Act.

If you believe we have inadvertently collected such information, please contact us so that we can promptly delete it.

1.7 Users Outside India

Art of Satva operates primarily within India. Where products are made available to customers in other jurisdictions, we endeavour to process personal data in accordance with recognised data protection standards.

1.8 Third-Party Links and Policy Updates

Our Website may contain links to third-party websites or services, including payment gateways and social media platforms. We are not responsible for the privacy practices of such third parties and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. The latest version will always be published on this Website along with the updated "Last Updated" date. Continued use of the Website after any changes constitutes your acceptance of the revised policy.

1.9 Contact Us

For any privacy-related questions, requests, or grievances, please contact:

Contact: hello@artofsatva.com

Address: UNIT NO. 7, GROUND FLOOR, ORBIT PLAZA, GUJRANWALA TOWN, NEW DELHI, PIN Code -110009, INDIA